RETURNS

30 days to change your mind
If a candle isn't right, you have 30 days from the day it arrives to request a return. Email hello@radcliffcandles.com with your order number and we'll send instructions. Returns sent without contacting us first can't be accepted. Refunds cover the product price only; original shipping costs cannot be refunded.

Unburned
Candles and wax melts in their original condition get a full refund of the product price to your original payment method.

Lightly burned
We get it, you had to try it. If a candle has been burned less than a quarter of the way down, we'll take it back and refund the product price minus a 20% restocking fee. Candles burned further than that can't be returned. The same goes for wax melts and Melt Flights: one cube per scent used is fine, more than that and they can't come back.

Return shipping
You cover the cost of sending a return back to us. Pack it well; glass that arrives broken can't be refunded.

Arrived broken or wrong?
That's on us. Email a photo to hello@radcliffcandles.com within 48 hours of delivery and we'll send a replacement at no charge. No need to ship anything back.

Refund timing
Once your return arrives and we've checked it, the refund goes back to your original payment method within 5 business days. Your bank may take a few more days to post it.

Not returnable
Gift cards.